RETURN & REFUND POLICY

Thank you for shopping with MEHEKTAR.
We aim to provide high-quality skincare products and a smooth shopping experience through our Website https://mehektar.in/.

1. Eligibility for Return & Refund

You may request a return or refund within 10 days of product delivery.
To qualify:

Product must be unused, unopened, and in original packaging

You must provide proof of purchase

Wrong, damaged, or defective items must be reported within 48 hours of delivery (with unboxing video recommended)

2. Non-Returnable Items

Due to hygiene and safety reasons:

Opened or used skincare products are strictly non-returnable and non-refundable.

Free gifts, promotional items, or samples may not be eligible for return.

3. Refund Method

Once the returned product is inspected and approved:

Refund will be made to the original payment source

Processing time: 7–10 business days

For COD orders, refunds may be issued via bank transfer.

4. Return Process

To request a return:

Email us at mehektarcare@gmail.com

Include:

Order ID

Reason for return

Photos/video evidence (if applicable)

Once approved, you will receive pickup or return instructions.

5. Damaged / Wrong Product Received

If you received an incorrect or damaged product:

Notify us within 48 hours

Provide photos or unboxing video

We will send a replacement or refund as per eligibility.

6. Order Cancellation

You may cancel an order before it is shipped.
Once shipped, the order cannot be cancelled.

MEHEKTAR reserves the right to cancel orders in case of:

Product unavailability

Payment failure

Incorrect address

Fraudulent activity

7. Contact

For any return/refund queries:
Email: mehektarcare@gmail.com
Phone: +91-9564132301