Refund policy

RETURN AND REFUND POLICY – MEHEKTAR

Last updated: 29 September 2026

At MEHEKTAR, we are committed to maintaining the safety, hygiene and quality of our skin care, body care, cosmetic and personal-care products.

NON-RETURNABLE PRODUCTS

Due to hygiene and safety considerations, all products sold by MEHEKTAR are non-returnable and non-exchangeable after delivery when the correct product has been delivered in proper condition.

Returns, exchanges or refunds will not be accepted for change of mind, personal preference, dislike of fragrance, colour or texture, or for products that have been opened or used without any verified defect.

ELIGIBLE ISSUES

A replacement or refund request may be considered only if:

• The product was received damaged, leaking or tampered with
• The wrong product was delivered
• One or more items are missing from the order
• The product is expired at the time of delivery
• The product is materially defective or materially different from what was ordered

REQUEST WINDOW

Customers must contact MEHEKTAR within 48 hours of recorded delivery.

The request should include:

• Order number
• Customer’s registered email address or phone number
• Clear photographs of the product, outer packaging and shipping label
• A clear, continuous unboxing video showing the sealed package and the reported issue
• Any additional information reasonably requested for verification

Customers should retain the product, original packaging, invoice and shipping materials until the claim is resolved. We may be unable to approve a request where sufficient evidence is not provided.

REPLACEMENT

After verification and approval, an eligible replacement will be shipped without additional product or shipping charges.

If a replacement is unavailable or a refund is considered more appropriate, MEHEKTAR may issue a refund instead.

REFUND

Approved refunds will be initiated within 5–7 business days to the original payment method. The time required for the amount to appear may vary depending on the bank or payment provider.

For Cash on Delivery orders, approved refunds may require the customer to provide valid bank or UPI details through an authorised support channel.

NON-ELIGIBLE REQUESTS

Requests will normally not be accepted for:

• Change of mind or accidental ordering
• Personal preference regarding fragrance, colour, consistency or texture
• Products damaged due to misuse, improper handling or storage after delivery
• Minor outer-packaging damage that has not affected the product, seal or usability
• Requests made after 48 hours without a valid reason
• Products purchased from an unauthorised third-party seller

CANCELLATION

Cancellation requests can be accepted only before the order has been dispatched. Once an order has been shipped, it cannot be cancelled.

To request cancellation, contact MEHEKTAR immediately with the order number. Submission of a cancellation request does not guarantee cancellation if the order has already entered processing or dispatch.

CONTACT US

Email: support@mehektar.com
Phone: +91 95641 32301

Nothing in this policy is intended to exclude or restrict any mandatory rights available to consumers under applicable Indian law.